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Returns & Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven't received your refund within 30 days please contact us at hello@reformermat.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
hello@reformermat.com and send your item to: 4/75A, Chapel Street, Windsor VIC 3181, Australia.

Shipping
To return your product, please mail your product to: 4/75A, Chapel Street, Windsor VIC 3181, AustraliaYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Care Instructions

For a quick clean, simply spray with sensitising sprays, and hang it dry, it should dry within minutes. Please do not leave a wet mat on the reformer.

For a deep clean, we recommend rinsing it with running water, and all the dirt should fall off easily. Please avoid using detergents. Then hang your mat on your towel rack, it will dry very quickly.

Reformermat is made using 100% natural tree rubber and over time some slight deterioration may occur. 

To extend the lifespan of your mat, we recommend:

  • Avoiding frequent machine washing.
  • Storing it rolled up instead of folded.
  • Keeping away from direct sunlight or extreme heat.
Shipping

We offer free domestic shipping for orders over $150. 

We currently offer shipping to most countries in the world, if you are unsure, please contact us for confirmation before ordering. All orders are shipped via Sendle

We do not ship to PO Boxes or Parcel Lockers.

For Australian orders, standard parcel delivery is typically between 2–7 business days from the time posted. For international orders, standard delivery time can take around 15-30 business days. Actual delivery time may vary depending on availability.

You can track your order by entering the tracking code via the Sendle website: 

https://try.sendle.com/en-au/tracking

Customer Reviews

Based on 5 reviews
80%
(4)
0%
(0)
0%
(0)
20%
(1)
0%
(0)
D
Dennise Hanney

Love

H
Heidi

Comfortable & functional.

M
Maggie T Phan
Need smaller sizes. I’m a 4-5

Socks are great look but my feet too small for the size I could get so it does move around inside socks or pull them down as I try to grip sometimes.

C
Courtney H
Gorgeous

I have been doing reformer pilates for over four years. I recently bought a pair of thr pink and the blue grip socks. They are great quality and look good when I put my sneakers on over the top enroute to my pilates class.

D
Danielle Mah
Our clients have happy feet :)

We have great feedback about the organic cotton socks from our clients at the studio. The response has been that they are very comfortable, soft and the grip is excellent. And we have also heard from a few members that their feet do not get sweaty in these socks unlike many others they have tried for Pilates. So the sweat-wicking success and breathability, plus the comfort factor of these socks has made them a new favourite in our space. Thank you!

Sustainable is the way to go!

Flow for a better future

We aim to reduce our carbon footprint and devote ourselves to sustainable practices in our reformer mat production, ensuring eco-friendly materials and manufacturing processes to promote a greener Pilates experience.

Empower yourself

Empower yourself

Returns & Exchanges

We provide a flexible 30-day exchange or refund policy, allowing you to change your mind with ease.

Shipping

We offer free domestic shipping for orders over $150. 

24/7 Support

We are always here to help with delivery, returns, and technical support.

Returns & Exchanges

We provide a flexible 30-day exchange or refund policy, allowing you to change your mind with ease.

Shipping

We offer free domestic shipping for orders over $150. 

24/7 Support

We are always here to help with delivery, returns, and technical support.